Platform
Salesforce Agentforce
Agentforce lets you run AI agents directly inside Salesforce. We design agents around a specific job, ground them in your data, test them against real cases, and make sure a human takes over when they should.
What we do with Agentforce
Use-case selection
We pick jobs with clear rules and high volume, like inbound lead qualification, order status, or appointment changes, where an agent can actually finish the work.
Agent design
Topics, instructions, and actions defined in plain language, mapped to the flows, Apex, and data each action needs.
Grounding and data
Agents answer from your records and knowledge articles. We fix the data and content gaps that would make them guess.
Testing
Test sets built from real conversations and edge cases, run before launch and again after every change.
Escalation and cost
Clear handoff rules to a human, plus consumption tracking so the agent's cost is visible next to the work it does.
Questions we hear
Where should we start with Agentforce?
Start with one narrow, high-volume task that already has a written process. Agents do well when the rules are clear and the data is complete, and that first win builds the case for the next one.
Will Agentforce replace our team?
In practice it takes on repetitive tier-one work and frees people for the conversations that need judgment. We design every agent with a clear point where a person takes over.
Tell us what's stuck.
A 30-minute call is usually enough to tell whether the fix is process, data, configuration, or AI.